Job Information
WSP USA ITAM Analyst [OneIT] in Montreal, Quebec
Position Summary
The IT Asset Management Analyst is responsible for carrying out enterprise Asset & Configuration Management activities.
Job Responsibilities:
Responsibilities of this role include (but are not limited to):
Ensure Advance Shipping Notice files received from vendors are processed accurately.
Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.
Ensure Asset and Configuration models within Service Now are maintained.
As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.
Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).
Analyze data to discover and resolve asset and configuration discrepancies.
Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.
Ensure asset-to-configuration item creation is occurring and accurate.
Work with hub aligned asset management teams to identify and resolve missing data records.
SKILLS AND QUALIFICATIONS:
Required
A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
Solid knowledge and experience of ServiceNow.
Enthusiasm and dedication to drive continual improvement and, or change.
Excellent analytical, documentation and communication (both verbal and written) skills.
Process and detail orientated with a methodical and planned approach to achieving goals.
Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
Act as an advocate for the IT Organisation both externally and internally.
Preferred
- Bachelor’s degree in Information Technology or a related field.
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At WSP :
We value our people and our reputation
We are locally dedicated with international scale
We are future focused and challenge the status quo
We foster collaboration in everything we do
We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (https://www.wsp.com/en-CA/careers/notice-to-staffing-agencies)