WSP Group

HARDWARE ASSET MANAGEMENT SPECIALIST, AMERICAS

About Us

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program. This role is part of the Americas Hub, reporting to the IT Service Manager.

Position Summary

The Hardware Asset Management Specialist will be responsible for hardware asset management lifecycle operational activities within the Hub and for ensuring Hub teams update and maintain assets in accordance with defined processes, operating procedures and policies.

Job Responsibilities:

Responsibilities of this role include (but are not limited to):

Provide management of the Configuration Management Data Base (CMDB) to record and manage inventory details of hardware assets and the relationships of those assets to services (Configuration Items) throughout their lifecycle, to include reviewing dependencies and attribute mapping.

Ensure procured and leased assets are maintained through Hub operational alignment to processes, standard operating procedures, and policies.

Work in alignment with procurement to ensure timely ordering and delivery of assets to meet service levels and provide a positive user-experience, especially for onboarding and to ensure business productivity resulting from break/fix, (typically Task and/or Incident driven activity).

Manage asset lifecycles by determining which assets have reached the end of life and need to be replaced (ensuring end-of-life hardware is returned). Execute refresh activity through established operational processes.

Make sure asset disposals are executed according to the defined policies to meet security controls and compliance standards.

Validate assets created through Advanced Shipping Notices in readiness to receive incoming deliveries and manage onward deployment.

Perform verification and audit of CMDB content, compare hardware assets with actual inventory, initiate corrective actions and track through to completion.

Work in alignment with projects for activities relating to facilities management (office open, move, close) to validate/adjust asset records and site information as necessary.

Support the Change Enablement close-out process to ensure all assets have been updated prior to any Change being closed and corrections are made locally i.e., through Hub operations executing the Change.

Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.

Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.

Support transitional activities as operations are internalized and share Knowledge as required.

Skills and Qualifications:

Required

A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

4-6 years of experience working in an ITIL aligned operational role (Asset Management or similar).

Solid knowledge and experience of ServiceNow.

Enthusiasm and dedication to drive continual improvement and, or change.

Excellent analytical and communication (both verbal and written) skills.

Experience of working to (and exceeding) Service Level Agreements.

Process orientated with a methodical and planned approach to achieving goals.

Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.

Be comfortable with ambiguity, thrive on change and engender a collaborative approach.

Act as an advocate for the IT Organisation both externally and internally.

Excellent written and spoken English is required, with additional competency in French or Spanish as an asset.

Preferred

Bachelor’s degree in Information Technology or a related field.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $90,000 - $125,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.