WSP Group

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We’re re-imagining knowledge management at WSP UK, transforming the way we share and maintain knowledge across the company. Our vision is to create a high-tech environment that gives our bids and proposals community easy access to high quality content approved by subject matter experts.

The Knowledge Management Co-ordinator’s role is at the forefront of the implementation of our knowledge management (KM) strategy; gathering, curating and maintaining content for use by WSP UK staff. The Knowledge Management Co-ordinator is accountable to the Knowledge Manager.

Your new role, what’s involved?

• Supporting the implementation of our KM strategy, driving knowledge transfer and championing best practice across the bid community and beyond

• Proactively engaging with and supporting bid, technical and corporate contacts across the business in contributing to Bid Hub content

• Helping to drive the cultural change around KM, developing ideas for measuring and rewarding good KM practices

• Identifying opportunities for improving our processes

• Proactively maintaining and curating Bid Hub content to ensure quality , accuracy and relevance

• Supporting the analysis of client and user feedback and Bid Hub activity to identify trends and requirements

• Managing our knowledge helpdesk, ensuring requests are dealt with in a timely and efficient manner

We'd love to hear from you if you have:

• Experience of delivering great end user experiences

• Experience or an interest in knowledge management

• Ability to capture key information

• Excellent written skills with a good command of the English language

• Strong and effective verbal communication skills

• Meticulous attention to detail and impeccable quality standards

• Excellent time management skills and the ability to prioritise

• An interest in the application of modern technology (automation, AI)

• Experience in the Microsoft 365 suite

• Ability to drive and support a culture of continuous improvement, openness and knowledge sharing

• Ability to work proactively, using your initiative and taking responsibility for your actions

• Ability to develop and maintain strong, effective relationships and rapport with stakeholders

• Collaborative team player who demonstrates behaviours and attitudes in line with WSP core values